Shipping policy

At That Party Place, we are committed to providing a smooth and efficient shipping experience for all our customers. We strive to process and dispatch orders promptly, ensuring your items arrive safely and in excellent condition.

Please review our shipping policy below for details on delivery times, methods, and important information.

1. Order Processing Time

  • All orders are typically processed within [e.g., 1-2 business days / 24-48 hours] (Monday-Friday, excluding public holidays) from the time your order is placed.
  • Orders placed after 1PM BST on a business day, or on weekends/public holidays, will begin processing on the next business day.
  • During peak seasons (e.g., Black Friday, Christmas, major sales events) or promotional periods, processing times may be slightly extended. We appreciate your patience during these times.

2. Shipping Methods & Estimated Delivery Times

We offer various shipping options to meet your needs. Estimated delivery times are in addition to the order processing time.

A. UK Domestic Shipping (within the United Kingdom)

  • Standard UK Delivery: Estimated [e.g., 3-5 business days] after dispatch.
  • Tracked UK Delivery: Estimated [e.g., 2-4 business days] after dispatch. Includes tracking information.
  • Express UK Delivery: Estimated [e.g., 1-2 business days] after dispatch. Our fastest option, usually with full tracking.

B. International Shipping

  • We are pleased to offer international shipping to a wide range of countries.
  • Standard International Delivery: Estimated [e.g., 7-14 business days] after dispatch. Delivery times can vary significantly based on the destination country and customs procedures.
  • Tracked International Delivery: Estimated [e.g., 5-10 business days] after dispatch. Offers better visibility of your parcel's journey.
  • Please note that international delivery times are estimates and cannot be guaranteed due to potential delays in customs or local postal services.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, dimensions, and total value of your order, as well as your selected shipping method and destination.
  • Any applicable free shipping thresholds will be clearly indicated on our website.

4. Shipping Carriers

  • We partner with reputable shipping carriers to ensure reliable delivery. For UK deliveries, we primarily use [e.g., Royal Mail, DPD, Evri]. For international shipments, we work with [e.g., Royal Mail International, DHL, FedEx, or local postal partners].
  • The specific carrier for your order will be selected based on your chosen shipping method and delivery address.

5. Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number(s) (if applicable to your chosen shipping method).
  • You can use this tracking number to monitor the progress of your delivery directly on the carrier's website. Please allow up to 24 hours for tracking information to become active after dispatch.

6. Shipping Address Accuracy

  • It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete.
  • We cannot be held responsible for orders that are delayed or undeliverable due to incorrect or incomplete address information.
  • If an order is returned to us due to an invalid address, you will be responsible for the cost of re-shipping.

7. Customs, Duties, and Taxes (for International Orders)

  • For all orders shipped outside the United Kingdom, please be aware that you may be subject to import duties, taxes, and customs fees once your package reaches your destination country.
  • These charges are not included in the item price or shipping cost and are the sole responsibility of the customer.
  • We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; we recommend contacting your local customs office for detailed information before placing your order.
  • Refusal to pay these fees will result in the package being returned to us. In such cases, a refund will only be issued for the product cost, minus any return shipping fees incurred by us and the original shipping charges.

8. Lost or Damaged Packages

  • We take great care in packaging your items, and we partner with reliable carriers. However, unforeseen issues can occasionally occur during transit.
  • Damaged Items: If your package arrives damaged, please take clear photos of the damaged packaging and the damaged item(s) immediately upon receipt. Please contact us at [Your Customer Service Email Address] within [e.g., 48 hours] of delivery so we can assist you.
  • Lost Packages: If your tracking shows your package as delivered but you have not received it, please check with neighbours, household members, and your local post office. If you still cannot locate it, please contact us. We will assist you in filing a claim with the shipping carrier, but please note that we cannot issue a refund or replacement until the carrier's investigation is complete.

9. Undeliverable Packages

  • If a package is deemed undeliverable by the carrier (e.g., due to multiple failed delivery attempts, refusal by recipient, or incorrect address), it will be returned to us.
  • We will contact you to arrange re-delivery, and additional shipping charges may apply.

10. Questions

  • If you have any questions regarding our shipping policy or your order, please do not hesitate to contact our customer service team at [Your Customer Service Email Address] or through our Contact Us page on the website.